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Customer Experience (CX) AI Platform
  • Customer Experience (CX) AI Platform×
  • Platform

    CXone Mpower Platform

    • Workflows

      Automate every service workflow

    • Agents

      Maximize agent performance

    • Knowledge

      Centralize data and knowledge

    Customer Service Automation

    • Platform Overview

      Complete AI Platform for service automation

    • Integrations & Hubs

      Seamlessly connect your business systems

    • Trust and Compliance

      Ensure secure, reliable, and compliant operations

    • Developer Portal

      Access APIs, SDKs, and resources for building

    • CXexchange Marketplace

      Discover partner solutions to extend capabilities

    • User Communities

      Collaborate, learn, and share best practices

  • Products

    Complete CX Offerings

    • AI for Customer Experience

      Purpose-built AI for unparalleled CX automation

    • Digital and Self Service

      Friction-free customer experiences driven by conversational AI

    • Workforce Engagement Management

      Robust applications to optimize the employee experience (WEM)

    • Journey Orchestration and Routing

      Seamless customer journeys across voice & digital channels

    • Agent Assist

      AI-driven tools for real-time agent guidance and coaching

    • CX Analytics

      Actionable insights to continuously enhance the customer experience

    • Open Cloud Platform

      Innovative cloud-native foundation to rapidly scale extraordinary CX

    • All CX Offerings

  • Solutions

    By Industry

    • BPO

      Business Process Outsourcers

    • Financial Services

      Customer experiences that count

    • Government

      Elevate citizen trust

    • Healthcare

      Healthy patient experiences

    • Insurance

      Secure policyholder experiences

    • Retail

      Delight customers where they shop

    • Telecom

      CX for Telecommunications

    • Travel and Hospitality

      Strengthen traveler and guest loyalty

    By Business Initiative

    • Transform Experiences with AI

      Identify behaviors that drive frictionless customer experiences.

    • Boost Customer Loyalty

      Improve customer loyalty on every interaction across the journey

    • Call Center Software

      Empower your agents to provide better experiences—on every channel.

    • Drive Digital Transformation

      Integrate digital technology at the center of the customer experience

    • Move to the Cloud

      Elevate experiences and efficiencies by moving operations to the cloud

    • Unify CX Touchpoints with AI

      Unlock total awareness for your business with purpose-built AI on a unified platform

    • Increase Operational Efficiency

      Leverage AI and automation to increase agent retention and reduce costs

    • Improve Compliance

      Protect your consumers with pre-built compliance solutions

    • Engage and Empower Employees

      Create a workplace of truly engaged employees

    • Proactive Customer Engagement

      Elevate customer satisfaction with proactive conversational AI

    • Grow Revenues

      Boost conversions and win rates to accelerate financial success

  • Services

    Contact Center Services

    • Business Consulting

      Partnership for successful transformations

    • Contact Center Training

      Tailored education delivered by CX experts

    • Customer Support

      Global support you can depend on

    • Professional Services

      Relevant expertise, tools and know-how

    • Implementation Partners

      NiCE CXone certified implementation partners

  • Resources

    Resources

    • Resource Library

      Whitepapers, datasheets, demos and more

    • Self-Led Training

      Professionally developed training courses

    • Blog

      CX industry guidance by contact center experts

    • Analyst Perspective

      Contact center reports from third party analysis

    • Events

      Upcoming events and webinars

    • Glossary of Terms

      Detailed descriptions of industry-related terms

    • Frequently Asked Questions

      Contact center focused FAQ

    • Customer Stories

      Driving success in every customer story

    • CX & Contact Center Guides

      Expert insights for superior CX

    • On-Demand Webinars

      Browse our extensive webinar catalog

    • Interactive Product Tours

      Explore the complete CXone cloud platform with our instant self-guided product tours.

    • Why NiCE? Video Series

      Step Inside The Room Where It Happened to see CX AI in action

  • Company

    About NiCE

    • About Us

      Powering seamless experiences in the cloud

    • NiCE Leadership

      Meet our global leadership and executive team

    • Careers

      View job openings and learn about our culture

    • NiCE Trust Center

      Securing your trust with every interaction

    • Events

      Upcoming Events & Webinars

    • Market Leadership

      Discover why NiCE is the market leader

    • Press Releases

      Find the latest updates from NiCE

    • Investors

      Investors relations, reports and filings

    • Corporate Responsibility

      In a world where you can be anything, be NiCE

    • Global Office Locations

      Interactive map of office locations worldwide

    • Media Center

      Media contacts and resources

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    © 2025 NiCE

    Insight that finds you

    Every day, your people make decisions that have impacts big and small.

    Help them understand what they need, right when they need it —

    making resolutions faster, support smoother, and goals more reachable.

    The perfect partner for every conversation — bringing knowledge, next steps, and smart suggestions before agents even have to ask.

    Copilot for Agents

    The perfect partner for every conversation — bringing knowledge, next steps, and smart suggestions before agents even have to ask.

    Find out more
    Supervise more effectively, with real-time alerts, insights that explain why, and metrics that show what's really working.

    Copilot for Supervisors

    Supervise more effectively, with real-time alerts, insights that explain why, and metrics that show what's really working.

    Find out more
    See the big picture instantly. Turn complex data into clear actions that move your business forward, beautifully.

    Copilot for Leaders

    See the big picture instantly. Turn complex data into clear actions that move your business forward, beautifully.

    Find out more
    The perfect partner for every conversation — bringing knowledge, next steps, and smart suggestions before agents even have to ask.
    Supervise more effectively, with real-time alerts, insights that explain why, and metrics that show what's really working.
    See the big picture instantly. Turn complex data into clear actions that move your business forward, beautifully.

    Everyone, elevated

    Say goodbye to hunting for data and hello to intelligence that finds you. With AI companions for every role, your teams spend less time on rote tasks and more time on what truly makes a difference.

    Success stories

    See what global CX leaders are saying

    Carnival UK advances AI with CXone Mpower to serve thousands of guests

    ONE's logo

    ONE revamps customer experience with NiCE AI solutions

    50%

    resolution goal met

    ONE's logo

    Boost people power,
    put effort where it belongs

    Meet the AI companions that elevate your
    team's vision, knowledge, and capabilities —
    making moments that drive loyalty.

    Copilot for Supervisors
    Video

    Copilot for Supervisors

    CX AI Maturity Assessment and Guidebook 
    White Paper

    CX AI Maturity Assessment and Guidebook 

    Introducing CXone Mpower Actions
    Product Video

    Introducing CXone Mpower Actions

    Ready to experience the power of one platform?

    Let us show you how NiCE can unify, automate and elevate your entire customer experience - with AI at the core and outcomes at the forefront.

    Watch the demoContact Sales

    Frequently Asked Questions

    Specialized AI Copilots

    Letting your teams
    shine more brightly

    Meet the copilots that help your team see more, know more,

    and do more — turning every interaction into something NiCE.

    View Demo Request a Quote

    Columbia logo
    Expivia logo
    KeyBank
    moneygram logo
    Morgan Stanley logo
    Toyota
    Visa logo
    Disney logo

    The world’s best brands trust NiCE to power 15B+ interactions a year

    Think of traditional dashboards as maps — they show what's happening. Our AI-assisted customer service tools are more like trusted guides who walk beside you, pointing out what’s important and suggesting the best path forward.

    With our agent assist AI, insights find you in the moment — no digging required. You’ll know not just what's happening, but why it matters and exactly what to do next. It's real-time guidance that works the way you do.

    It's your CX leadership team’s secret weapon — an AI-powered support system designed specifically for leaders who want to see opportunities others miss.

    This real-time coaching tool looks across your entire operation, spots patterns in your data, and suggests smart ways to automate and improve. It’s like having an expert analyst and strategist rolled into one, always thinking about how to make your customer experience better.

    Not at all — quite the opposite! Copilot for Supervisors takes the tedious parts of supervision (endless data sorting and constant monitoring) and handles them automatically.

    This AI-driven management tool frees your human leaders to do what they do best: coach, develop teams, and think strategically. Supervisor analytics appear right when needed, making your people better at being people, not turning them into robots.

    Magic happens when everyone works together seamlessly.

    When your AI-assisted customer service and human teams share the same intelligent platform, they continuously learn from each other. AI agents absorb the best practices of your top performers, while human agents gain agent productivity tools that help them work smarter.

    Real-time guidance appears exactly when needed, routine tasks vanish from to-do lists, and everything just flows better. It's not about replacing people — it’s about creating a world where technology and humans each contribute what they’re best at, creating experiences that are simply better than either could deliver alone.