Interactions 2024 - Las Vegas
Delight customers with optimal journeys.
Accelerate time to insight
Quickly surface key insights and dramatically reduce the time it takes to uncover and act upon the root causes of problematic journeys.
Visualize real customer journeys
Gain a holistic view of every touchpoint in a customer journey.
Measure and predict customer success
Use AI to connect and analyze millions of disparate digital data points to identify poor resolution paths and proactively recommend improvement opportunities.
Transform the customer journey

Gain a holistic view of the end-to-end customer journey, uncover cross-channel inefficiencies and optimize business processes from the customer’s perspective.

Discover how customers flow through touchpoints, where they are stalling, validate pre-defined journeys, and understand interaction behavior at scale. Customer Journey Analytics offers accurate analysis for where to start designing, orchestrating, and refining journeys to maximize CX.

Customer journey analytics
Exceptional journeys begin with a holistic analysis.
Analyze customer experiences that span multiple interactions, across channels and over many days, weeks or months and find bottlenecks with specific sequence characteristics.
Optimize service costs
Improve digital journeys by analyzing digital paths such as exit and transfer points or last pages.
Proactively prevent churn
Predict the likelihood of attrition, complaint, negative NPS, or repeat contact, and bolster proactive outreach and response.
Identify automation opportunities
Discover and prioritize customer intents, utterances, agent tasks, and workflows across all channels to identify the top automation opportunities.
Predict buyer intent
Predict “likelihood to buy” and automatically connect customers with the best available agent for their needs.
“By implementing NICE, we aim to improve customer journeys, process effectiveness, prevent fraud, and improve the relationship with our regulatory agency.”
Executive Director Banco BMG
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Contact us

If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For general questions or customer support please visit our Contact us page.