Powerful analytics to understand and shape your omnichannel customer experience

Overview

Customer Journey Analytics
shapes disparate, multichannel customer data into seamless, effortless experiences through customer journey analytics. Utilizing all of your existing structured and unstructured data, Customer Journey Analytics automatically maps every touchpoint and every turn your customers take to provide an end-to-end view of their journey. With the consolidated, holistic view of the customer experience using Customer Journey Analytics, brands can: