Resource library

NiCE named a 9X Magic Quadrant CCaaS Leader

NiCE has been named a Gartner® Magic Quadrant™ Leader for CCaaS is positioned furthest for Completeness of Vision. Get your complimentary copy here.

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CCW Special Report: Master the Complexity of Today’s Customer Experience Conversations

Given the rise in customer expectations, new hyper-advanced technology, and ever-evolving metrics, consistently delivering exceptional customer experiences (CX) has only become more complicated.

One complete CX AI platform for all customer interactions

Today customer interactions take place everywhere. This new experience landscape is boundless, presenting a significant challenge for your business to keep up. Learn how NiCE addresses these challenges with a single complete and unified platform with everything needed to orchestrate modern customer interactions — CXone.

Leverage Your VoC Data to Provide Better Patient Care

As healthcare continues to rapidly evolve, best-in-class organizations are leveraging Voice of the Customer (VoC) data to deliver better patient care.

Building the Next-Gen BPO eBook

The CX outsourcing market size is expected to hit over $512 billion by 2030. Yet it’s getting more challenging for CX outsourcers to compete every day because customer journeys are increasingly complex.

Disney Streaming Brings Four Major Brands Together with NiCE CXone

Well known and beloved worldwide, the Walt Disney Company provides a full digital streaming experience on four separate platforms: Disney+, Hulu, ESPN+ and Star+.

Digital Channels for Customer Experience

Customers expect to be able to interact with your business through a variety of channels and receive the same level of support and satisfaction regardless of how or where they engage. With your desire to meet customers where they are and support their channels of choice, how do you maximize your options without the risk of overloading your contact center?

NiCE IEX WFM

NiCE IEX WFM Integrated is a proven, industry-leading enterprise grade solution to tackle your most challenging and complex contact center staffing and employee engagement challenges. Artificial intelligence (AI) powers the industry’s most accurate omnichannel forecasting engine, and machine learning simulation modeling ensures a smarter, more precise schedule every time...

ContactBabel report: The U.S. Customer Experience Decision-Makers’ Guide 2021-22

Your customers are clear about what they want—are you listening to them? The latest report from ContactBabel compiles thousands of consumer interviews and survey results from hundreds of U.S. companies to decipher exactly what customers expect and how organizations can respond in their decision-making processes.

Transforming customer experiences with CX AI

Consumers today interact with brands across many different touchpoints—from search engines to web experiences to mobile apps, digital messaging, chatting with bots or calling to speak to a contact center agent.