What is a Direct Dialer?

Direct dialer software is a type of computer program that automates the process of making telephone calls.

Direct dial numbers for business phones feature many benefits allowing a caller to reach the desired party by phone without operator assistance. The software typically includes a list of contacts and a set of dialing rules. When the dialer software is started, it will automatically dial the next number on the list and connect the call to an available agent.

Dialer software is used in contact centers to improve customer service and increase contact rates. The dialer automatically dials numbers on a list, so agents can spend more time talking to customers instead of manually dialing each number. Dialer software also includes features that help improve customer service, such as the ability to leave pre-recorded messages, schedule calls, and track call outcomes.

How To Use a Speed Dialer To Boost Productivity and Efficiency

Speed dialers and direct dialers display the information your agents need in one, easy-to-use place. A simple platform allows for a seamless experience for your agents and key decision-makers. It keeps key information like phone numbers, contact information, and additional insights in one dashboard. 

4 Outbound Dialer Types: When to Use Them & What Software

An outbound dialer is a software or cloud-based solution that allows your contact center to make outgoing calls. Outbound dialing systems help your agents expedite and automate the outbound calling, increasing efficiency and output. Industry use cases for outbound dialer software: Keep track of your customer interactions. Outbound dialer software like predictive dialers keep a call log and help travel agents understand what contacts have been called.

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