Case Studies

Absa Improve Operational Efficiency with Deep Insight to Agent Productivity


Absa wanted to gain insight into back-office performance, improve productivity and control costs. Absa achieved all of this and more with NICE Back Office Workforce Management (WFM), a solution that unites NICE Desktop Analytics with NICE WFM for actionable insight into back-office work volumes and employee productivity. With NICE Value Realisation Services’ (VRS) valuable guidance, Absa was able to establish its business case.