Case Studies



Teleperformance is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction. For over 40 years across the world, Teleperformance has been learning from each and every interaction, serving many different countries and segments. Teleperformance employs 300,000 interaction experts in 76 countries worldwide. Its Brazilian contact center operations are based in São Paulo and Natal, with 20,000 employees and over 12,000 agents.
Additional Case Studies
Case Studies

Telecom Leader Automates Agent Notetaking With Enlighten AutoSummary

With over 4,000 agents handling over 20 million customer interactions, Telecom Leader needed a solution that would help them achieve their goals while reducing costs and improving their agents’ experience.

Case Studies

Republic Services

Serving 14 million customers with 40,000 employees, Republic Services partnered with NICE to measure, assess, and improve customer sentiment with a comprehensive organizational restructuring to add essential services and capabilities.

Case Studies

Torrens University

Implementing CXone delivered a scalable technology platform that would support the university’s evolution and empower it to meet changing student needs.

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