Case Studies

Teleperformance Case Study


Teleperformance is a business process outsourcing company specialising in omnichannel customer experience management. The company provides customer acquisition, customer care, technical support, debt collection, social media, and other services in over 170 markets. The company is headquartered in France.

Teleperformance employs around 300,000 people, including contact centre and work-at-home agents (150,000). The company operates 400 contact centres, in 80 countries, with an annual average volume of approximately 3 billion interactions.