Motivate and engage agents by making work fun.
Inspire employee development and boost performance.
Optimize Employee Journey for Enhanced CX.
Make the changes you need in minutes, not weeks.
If you want to drive employee engagement and unlock their potential - get in the game!
88% of employees at recent survey say that gamification makes them happier. Learn how to roll out a successful games strategy in your contact center.
Optimize the employee journey for enhanced CX
Create healthy competition with peers and provide feedback that moves the needle with personalized, eye-catching real-time dashboards.
Turn improvement into a group effort by aligning performance goals up and down the organization, holding everyone accountable for results.
Gamification makes performance improvement less humdrum – and a lot more fun – when agents compete against their peers, and themselves, to win big.
Access all relevant contact center performance data in one view with metrics aggregated from all relevant data sources in real-time.
SKYGEN USA Revitalizes Employee Engagement
SKYGEN USA improved their performance management practices by moving to NICE CXone: "We’ve seen a decrease of 46% in average hold time, and 24% decrease in average aftercall work time, not to mention a 5% reduction in attrition. Over 90% of our agents engage with the games, and that’s a huge win for us." JONATHON FLUCKEY, Contact Center Implementation Specialist, SKYGEN
Agents Improve Advocacy on Behalf of Vulnerable Citizens with NICE Solutions
The contact center for a large county health and human services agency (HHSA) supports 1.4 million people receiving self-sufficiency benefits. Its agents are called upon to be professional and efficient, deescalate crises, emphatically advocate for high-risk service recipients, and quickly adapt to changing government regulations, HHSA offerings and public needs. Read this case study and find out how NICE’s tailored gamification helped a dynamic, high-stakes contact center improve agent experience and, in turn, enhance advocacy for the region’s most vulnerable populations.
Thinking Out Cloud | Gamifying Performance Management
Sometimes it takes a little more effort to take the struggle out of managing your agents. With NICE CXone Performance Management solution, we can give you the fresh new perspective you need to improve your agents’ performance through gamification