Customer experience platform with CX AI
A complete CX platform transforming customer experiences everywhere.
CXone Mpower is the most complete cloud CX platform, infused with Enlighten—AI purpose built for CX—to ensure every customer experience flows, every time.
One platform to boost customer experiences everywhere.
Deliver the ultimate customer experience, strengthen brand value, and boost operational efficiency with AI. CXone Mpower is the most complete open cloud platform with everything you need to excel with CX and scale everywhere.Trusted by the world's leading companies.
The new standard for managing CX interactions.
It’s a new era for customer service. Create consistency and satisfaction by transforming every customer interaction from one unified, cloud-native platform infused with specialized AI for CX.“We view CXone as a ‘future-proofed’ investment. No matter how our business evolves, we’re confident CXone can support us.”
John ZurnSenior Director, Global Reservations and Customer Care
Radisson Hotel Group
Don’t take our word for it.
Forrester names NICE a leader in CCaaS
The Forrester Wave™: Contact-Center-As-A-Service Platforms, Q2 2025 report results are in!
Read a complimentary copy of the 2025 Forrester Wave report.
2024 Gartner Magic Quadrant for CCaaS report
NICE Named a Leader in 2024 Gartner® Magic Quadrant™ for Contact Center as a Service
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IDC MarketScape names NICE a Worldwide Leader in CCaaS
NICE named a global Leader in 2024 IDC MarketScape CCaaS vendor report
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