What is Patient Engagement?

Patient engagement refers to the active participation of patients in their own healthcare, from prevention to treatment and recovery. It involves empowering patients to take an active role in their health and to work in partnership with their healthcare providers to achieve better health outcomes. Patient engagement can encompass a range of activities, such as taking an active role in one's own health management, participating in regular check-ups and follow-up appointments, following a prescribed treatment plan, and adopting healthy habits.

One of the key benefits of patient engagement is improved health outcomes. When patients are actively involved in their own healthcare, they are more likely to adhere to treatment plans, manage their symptoms, and prevent complications. This can lead to better health outcomes, such as lower rates of readmission, fewer hospital visits, and improved quality of life. In addition, patient engagement can also improve communication between patients and healthcare providers, allowing for more personalized and effective care.

Another benefit of patient engagement is increased patient satisfaction. When patients feel empowered and involved in their own care, they are more likely to be satisfied with the care they receive. This can lead to improved patient satisfaction and a better healthcare experience overall. Patient engagement can also help to reduce healthcare costs, as patients who are engaged in their own care are more likely to avoid unnecessary hospital visits and procedures. Overall, patient engagement is a crucial component of a high-quality and effective healthcare system, and is essential for improving the health and well-being of patients.

How NICE can help

As a market leader in customer experience software, CXone provides an intelligent, unified suite of applications covering the breadth of contact center management disciplines, simplifying administration, and streamlining the user experience. It is the only CX platform that delivers CXi—customer experience interactions—for frictionless experiences across the customer journey. CXone delivers digital-first, personalized, proactive, and omnichannel interactions.

CXone also includes pre-defined CRM integrations and UCaaS integrations with the leading solutions on the market. These integrations provide a holistic customer experience software solution capable of elevating customer and employee experiences for companies of all sizes.

See how NICE CXone for Healthcare helps healthcare providers and payers improve patient experience.

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