What is a Trunk?
A trunk, also known as a Session Initiation Protocol (SIP) trunk, is a high capacity communications line that delivers voice calls and data from a client location to the internet. Trunks have been around for decades and are used worldwide. Trunks often connect switching stations with other switching stations or PBXs to switching stations in a point-to-point, dedicated connection.How NiCE is Redefining Customer Experience
NiCE offers the industry’s only unified AI platform for customer service automation. CXone revolutionizes how organizations automate customer service from start to finish—with channels, data, end-to-end workflows, and enterprise knowledge converging to improve customer experience at scale. With domain specific AI trained on the industry’s largest CX dataset, an open framework with endless integration possibilities, and a complete suite of advanced AI applications, CXone is one platform built for organizations of all sizes to deliver seamless customer service experiences, boost operational efficiency, and drive better outcomes.Interaction Orchestration
Omnichannel interaction routingDigital and Voice ChannelsAutomatic Call Distributor (ACD)Interactive Voice Response (IVR)Proactive Engagement