What is TCP/IP?
TCP/IP, which stands for Transmission Control Protocol/Internet Protocol, is a technical standard for how computers communicate with each other over the internet. TCP/IP was established in the 1970s by the US Department of Defense for use on the internet's predecessor. TCP and IP are separate protocols. Individually they aren't very useful, but together they allow very powerful capabilities. Without the common "language" of TCP/IP, there wouldn't be much of an internet.How NiCE is Redefining Customer Experience
NiCE offers the industry’s only unified AI platform for customer service automation. CXone revolutionizes how organizations automate customer service from start to finish—with channels, data, end-to-end workflows, and enterprise knowledge converging to improve customer experience at scale. With domain specific AI trained on the industry’s largest CX dataset, an open framework with endless integration possibilities, and a complete suite of advanced AI applications, CXone is one platform built for organizations of all sizes to deliver seamless customer service experiences, boost operational efficiency, and drive better outcomes.Interaction Orchestration
Omnichannel interaction routingDigital and Voice ChannelsAutomatic Call Distributor (ACD)Interactive Voice Response (IVR)Proactive Engagement

