What is an SME?

A small to medium-sized enterprise, known as an SME, is a business that is defined by its number of employees and the amount of its annual revenues. Although the thresholds vary depending on the country, in the US a small to medium-sized enterprise (SME) typically has 500 employees or less.

SMEs are critical to a country's economy, often generating more revenue and employing more people than large corporations. Types of small to medium-sized enterprises include companies providing professional services, technology, healthcare, hospitality, financial services, and more. SMEs are often considered to be entrepreneurial, innovative and can experience rapid growth

Small to medium-sized enterprises have unique technology needs due to the nature of their operations, limited funding, and small IT teams. When selecting new technical solutions, SMEs look for flexible features and pricing, and a vendor that will partner with them to provide tools that meet their business requirements.

How NICE is Redefining Customer Experience

NICE CXone is the industry’s only interaction-centric platform where channels, data, applications, and knowledge converge to improve customer experience at scale.

It is the leading, most complete and unified CX Platform on the market, used by thousands of organizations of all sizes around the world to help them consistently deliver exceptional customer experiences. CXone is a cloud native, unified suite of applications designed to help you holistically run your call (or contact) center operations.

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