What is a Phoneme?

A phoneme is the smallest element of speech. As an example, the word ""dog"" is represented by the phonemes d aw g. There are about 50 phonemes in the English language.

Phonemes play an important role in speech recognition technology. Speech recognition allows, for example, a person to speak into a microphone and have word-processing software type what they're saying. In contact centers, interactive voice response (IVR) systems use speech recognition to allow callers to interact with menus by speaking commands.

Speech recognition software turns speech into phonemes and the converts the phonemes into digital representations (ones and zeroes). The digital phonemes are then run through a very large data dictionary to determine what words are being spoken. The software also compares the phonemes to those around them to provide context, which makes the translation more accurate. As a result, words can be typed and IVR commands can be executed. Phonemes – tiny elements of speech – enable powerful technical capabilities.

How NICE is Redefining Customer Experience

NICE CXone is the industry’s only interaction-centric platform where channels, data, applications, and knowledge converge to improve customer experience at scale.

It is the leading, most complete and unified CX Platform on the market, used by thousands of organizations of all sizes around the world to help them consistently deliver exceptional customer experiences. CXone is a cloud native, unified suite of applications designed to help you holistically run your call (or contact) center operations.

Back to Glossary

Contact us

If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For general questions or customer support please visit our Contact us page.