What is a Smartphone Dialer?

A smartphone dialer is a tool that call centers use to help agents maximize productivity and efficiency when making outbound calls to customer smartphones. Dialer software allows agents to make phone calls over the Internet using VoIP, or Voice Over Internet Protocol. Instead of using a hard-wired phone network setup to make outbound calls, call centers usually opt for a VoIP platform that integrates with different kinds of dialers. Call center software providers generally offer smartphone dialers as part of their monthly-based subscription. Call center leadership often leverages the advanced technology that providers implement into their dialer platforms to mitigate risk. Federal regulations under the FDCPA or TCPA prohibit certain telemarketing activities, so many automatic dialers are designed to keep call centers compliant. These regulations can be even more stringent when it comes to calling customer cell phones.