What is a Contact Center Administrator?

Call center administrators are responsible for overseeing the day-to-day operations of a call center. They oversee staff members and ensure that customer service representatives are delivering quality service to customers. Administrators also manage the resources available to them, such as technology, budget, and personnel.

As an administrator in a call center environment, it is important to stay organized and maintain good communication with other departments. Looping in stakeholders from other departments helps ensure that customer service reps have access to all information they need, including updated scripts, product knowledge, and industry updates. This ensures that customers receive timely responses to their queries and that representatives are providing professional service.

Contact us

If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For general questions or customer support please visit our Contact us page.