Case Studies

SSCL sustains growth with industry-leading workforce management overhaul


Shared Services Connected Ltd (SSCL) required a centralised workforce optimisation solution that would support its rapid growth. NICE Workforce Management gave the organisation consistent, streamlined solutions for self-service scheduling as well as real-time, intraday service improvements —enabling SSCL to combine its bespoke contact centre solutions with the right tools and technology to capitalise on its market-leading performance.