Case Studies

Alzheimer’s Society Delivers Crucial Services Through NICE CXone

Additional Case Studies
Case Studies

NICE strengthens Australian vocational education and training provider

See how CXone helped Wodonga TAFE to improve flexibility and scalability in the contact center.

Case Studies

Leading Healthcare Company Saves $11 Million a Year and Immediately Improves CSAT with Enlighten AI Routing

A major publicly-traded healthcare company’s contact centers received millions of members’ calls each year. Their CX team saw personalization as a strategy to improve their members’ experiences while lowering operating costs but needed a solution to implement it.

Case Studies

SERTEC Improves Collections and Service with NICE Interaction Analytics

A leader in collections and recovery across Mexico, SERTEC is committed to leveraging the most advanced technology available to conduct collection activities and stay ahead of the competition.

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