Case Studies

SERTEC Improves Collections and Service with NICE Interaction Analytics


A leader in collections and recovery across Mexico, SERTEC is committed to leveraging the most advanced technology available to conduct collection activities and stay ahead of the competition. As a business process outsourcer (BPO), the company invests heavily in a wide range of solutions, from predictive dialers to customer relationship management (CRM) systems, to meet its goals for efficiency, profitability, and sustainability. When the company wanted to modernize its analytics capabilities, it turned to Interaction Analytics.