Case Studies

Banco do Brasil Uses NICE CXone to Connect 10,000 Employees Across Hundreds of Offices to Power Omnichannel Customer Engagement

Additional Case Studies
Case Studies

Alzheimer’s Society Delivers Crucial Services Through NICE CXone

Alzheimer’s Society engaged NICE partner FourNet to implement the versatile omnichannel cloud-based CXone solution, guided by input from people with lived experience dealing with dementia.

Case Studies

Tbaytel Leverages CXone to Capture Customer Feedback, Transforms Voice of the Customer Program with 149% Increase in Net Promoter Score

Case Studies

EE Expands Workforce Flexibility and Engagement with NICE Workforce Management

Telecommunications provider EE and its sister organizations BT and Plusnet consolidated workforce management solutions into a single NICE Workforce Management instance to improve flexibility and enhance employee engagement. The new solution provides greater schedule flexibility and improved efficiency for 17,000 agents across 37 contact center locations.

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