Case Studies

Open Network Exchange Cruises into Next-Gen QA


As a full-service solution provider in the travel industry, Open Network Exchange (ONE) offers its partners innovative products, customized software solutions, tech-enabled sales and marketing products/programs, an online marketplace, product sourcing, and global contact center servicing. When the company wanted to better understand the customer journey and how customers felt about that journey, it turned to NICE to gain a 360-degree view of customer interactions and enable next-generation QA.