Case Studies

LanguageLine Solutions Switches from Avaya to Flexible, Scalable NICE CXone Solution


LanguageLine Solutions® provides innovative language access services including high-quality phone, video, and onsite interpreting. Trusted by more than 25,000 clients, they deliver fast access to highly trained and professional linguists in more than 240 languages 24/7/365. To better support their 32 million interactions a year, LanguageLine needed a scalable, customizable contact center solution that could support high call volumes and omnichannel interactions, including video.