Additional Case Studies
Case Studies

Marriott Consolidates Tech Stack and Gains Powerful Interoperability with CXone

After an extensive requirement gathering, RFP, and implementation process, Marriott International went live with CXone in March 2023, updating its legacy CX platform that had grown increasingly static, fragile, and costly.

Case Studies

Open Network Exchange

When Open Network Exchange wanted to better understand the customer journey and how customers felt about that journey, it turned to NICE to gain a 360-degree view of customer interactions and enable next-generation QA.

Case Studies

Fifth Third Bank Transforms Voice of the Customer through NICE Enlighten AI and Nexidia Analytics

For years, Fifth Third Bank used speech analytics in limited settings.

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