Case Studies

Nespresso Achieves Global Customer Experience Improvements Through NICE Interaction Analytics

increase in up-take rate
non-talk time reduction
Additional Case Studies
Case Studies

Danone Slashes Onboarding Time with NICE CXone

Originally founded in France, Danone is a global health food company. With its Nutricia and Waters product lines, Danone is an established food and beverage brand name in Brazil.

Case Studies

Dover Food Retail expands internationally and centralizes all contact center locations on CXone

Dover Food Retail had ambitions to expand its operations overseas, but there was a roadblock in the way: Its contact centers all used different systems. To enter international markets, it needed a centralized cloud contact center platform that all locations could use. Dover Food Retail has made great strides with CXone; it successfully expanded internationally and all of its contact centers in the U.S. and Philippines use CXone. It now has real-time visibility into each contact center’s performance while boosting customer satisfaction and improving important metrics, such as reducing abandonment by 70%.

Case Studies

NEVA - The City of Seattle Streamlines Utility Workflows with Hybrid Automation

The city of Seattle, Washington, is located on Puget Sound in the Pacific Northwest of the United States. Washington’s largest city, it contains thousands of acres of parkland, a large tech industry, and approximately 740,000 residents.

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