Case Studies

NEVA - The City of Seattle Streamlines Utility Workflows with Hybrid Automation


The city of Seattle, Washington, is located on Puget Sound in the Pacific Northwest of the United States. Washington’s largest city, it contains thousands of acres of parkland, a large tech industry, and approximately 740,000 residents. With a growth rate of 21.1% between 2010 and 2020, Seattle is one of the nation’s fastest-growing cities.

The City of Seattle has two utility departments: Seattle Public Utilities (SPU), which provides drinking water, sewer and garbage services; and Seattle City Light (SCL), which provides electric energy services. SPU employs 1,400 people and manages 200,000 drinking water and 350,000 garbage collection accounts. SCL employs 1,900 and manages 460,000 electricity accounts. Together, both utilities account for roughly one third the city’s budget, revenue and staff count.

Keywords: NEVA