Case Studies

KPN drives operational efficiency and transforms digital journey with WFM and EEM


A leading supplier of telecommunications and IT in the Netherlands, KPN is committed to creating secure, reliable, and future-proof networks and services to connect people and devices anytime, anywhere. As part of this, the company invests in advanced solutions, from fiber optics to intelligent automation and modernized mobile networks like 5G, to meet its goals for sustainability, innovation, and digital transformation. To digitize its workforce management capabilities, KPN turned to NICE Workforce Management (WFM) and NICE Employee Engagement Manager (EEM).