Case Studies

From the Contact Center to ATMs, Itaú is Banking on NICE CXone to Orchestrate End-to-End Customer Journeys—and Cutting Costs by 22% Along the Way

repeat calls
average speed of answer
Additional Case Studies
Case Studies

Global auto finance agency

CXone drives Toyota Financial Services down the road of success with feedback management, analytics, automation, and chatbots.

Case Studies

Financial Services Company Makes the Most of their WFM Upgrade

This EMEA Financial Services company wanted to “reset” when upgrading their NICE Workforce Management solution. They needed to improve their WFM entity design, better understand new functionality, develop best practices, and take advantage of advanced features.

Case Studies

How a Leading Financial Services Company Reengineered its Quality Program

KeyBank is a regional financial institution headquartered in Cleveland, Ohio.

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