This EMEA Financial Services company wanted to “reset” when upgrading their NICE Workforce Management solution. They needed to improve their WFM entity design, better understand new functionality, develop best practices, and take advantage of advanced features. NICE Value Realization Services (VRS) partnered with the customer to understand their needs and developed bespoke training that accounted for the client's considerable knowledge yet helped them advance in areas where they were less skilled. As a result of this partnership, the customer was able to see significant gains in both efficiency and productivity. Read this case study to see how you can get more out of your workforce management upgrade with NICE VRS.