Case Studies

Entain collects quick wins with NICE Workforce Management and Employee Engagement Manager


Entain Group, which operates some of the world’s best sports betting, gaming, and interactive entertainment brands on five continents, migrated workforce management and employee engagement practices to NICE solutions. Because Entain operates contact centres in multiple countries, including the UK, Bulgaria, India, and the Philippines, with very different cultural standards, the communications process has been tailored to each market.