Additional Case Studies
Case Studies

Customer Experience (CX) Case Study: Maxicare

Maxicare selected NICE Command Center Operations, a Managed Service from NICE Value Realization Services (VRS) to help structure their use of WFM.

Case Studies

Customer Experience (CX) Case Study: Clearlink

Clearlink is a technology company specializing in customer acquisition across various home service verticals such as TV, Phone, internet, home security, and medical insurance.

Case Studies

University-based Health Care Center

The nearly 400 contact center agents at a south Florida university-based medical system schedule appointments, page physicians, handle patient and customer service issues and initiate patient outreach.

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