Case Studies

Capella University


Capella University is an online institution of higher education in Minneapolis, Minnesota. In operation for more than 20 years, the school offers 54 degree programs and 51 certificate programs. Over 37,200 students from all 50 US states and 54 other countries are enrolled in the university, 89 percent of them as part-time students. Nearly three quarters of the students are enrolled in advanced degree programs. Capella University has about 1,575 faculty members, teaching over 1900 online courses. The instructors live across the entire US, on US military bases abroad, in US-held territories, and in six foreign countries. The school also employs over 1,300 non-faculty staff, including 290 front and back office operations department employees. The annual contact volume for the school is over 583,100.