Case Studies



Conduent Inc. is the world’s largest provider of diversified business process outsourcing, including transaction processing, automation, analytics and constituent experience services. With 24/7 operations, Conduent manages its clients’ customer or constituent interactions with speed, accuracy and personalized attention. To provide the highest level of service for over 220 clients worldwide, Conduent employs 93,000 people in more than 40 countries. Of these, 55,000 are contact center agents, who handle an annual contact volume of more than 1.2 billion.