Get the insights to win
the CX race.

Go beyond the traditional Voice of the Customer (VOC) and build highly impactful digital CX interactions that count. When you invest in modern customer feedback tools, you can glean holistic insights, adapt quickly, and eliminate friction across the journey. Speed matters! Amp up your listening skills to accelerate your CX.

With NICE you can connect and transform disparate customer interactions into a single, consolidated journey. With a holistic view of the end-to-end customer journey, you can uncover cross-channel inefficiencies, close the loop on all interactions, and optimize business processes from the customer’s perspective.

Put customer feedback to work and close the journey loop

Studies show that customers are much more likely to abandon a brand after just one negative experience. When customers share feedback, it provides you with invaluable insight. But you must act on what you learn. That’s where closing the loop on customer feedback comes in.

Watch the video
Keep customers on track
Use AI-driven data and insights to improve customer relationships and deliver a hyper-personalized experience. Focusing on the entire end-to-end journey can increase retention and prevent churn.
This eBook will help you get a 360-degree view of the customer journey
Feedback is essential to understanding customer needs and desires. Read this eBook to see how customer experience leaders can gain holistic insights from a mature Voice of the Customer (VOC) program to inspire lifetime loyalty.
Go beyond digital transformation with this eBook
Enable customer journeys across various digital touchpoints for the most efficient CX.
So much feedback, yet how do we close the loop?
Learn how to help your customers feel confident their feedback is heard and that it will drive positive action.
Improve the customer journey with AI

AI and machine learning are revolutionizing the world of CX. Response times are faster, and issues are resolved easier. But the way AI can help us collate and interpret customer feedback might be the biggest game changer when it comes to delivering the best customer journey. Learn all that is possible with AI.

Watch now
Measure and predict CX journey success
Pace matters and results count! Bring your best CX game for all customer journeys. Gain key learnings through integrated AI-powered tools to:
Transform the journey with Voice of the Customer

Gather holistic Voice of the Customer (VOC) insights to uncover blind spots in customer journeys, take action, and improve customer satisfaction.

Use objective insights to improve interactions

Make data-driven decisions to gauge customer sentiment and agent performance throughout the journey.

Put customer journey analytics to work

Perform an accurate analysis to understand where you need to start designing, orchestrating, and refining your entire CX customer journey.

Optimize all Customer Experience interactions

Predict the best match for every customer and guide them to the best agent so their journey will be a delight.

A platform that thinks smarter.
And works harder.
Only CXone delivers CXi! Frictionless experiences on the customer journey for the contact center—and beyond.
cxi platform
Cross the finish line with a winning strategy
In order to reach first contact resolution fast, you need the right AI technologies to make the customer journey frictionless and transform interactions for the better.
{"@context":"","@type":"FAQPage","mainEntity":[{"@type":"Question","name":"Get AI right and put it to work","acceptedAnswer":{"@type":"Answer","text":"\u003cp\u003eTo deliver a smart CX journey you need AI-powered technologies including routing enhancements, real-time interaction guidance, and more to resolve issues quickly and to achieve resolution.\u003c/p\u003e\n\u003cul\u003e\n \u003cli\u003e\u003ca href=\u0022\u0022\u003eAI for CX: Getting it right without getting left behind | NICE\u003c/a\u003e\u003c/li\u003e\n \u003cli\u003e\u003ca href=\u0022\u0022\u003eContext is key: The crucial role of semantics and conversational understanding in Generative AI | NICE\u003c/a\u003e\u003c/li\u003e\n \u003cli\u003e\u003ca href=\u0022\u0022\u003eBeyond the Chatbot: What it really means to put AI to work for better CX | NICE\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e"}},{"@type":"Question","name":"Cross the finish line first","acceptedAnswer":{"@type":"Answer","text":"\u003cp\u003eSee how you can cross barriers and build bridges to make the entire customer journey frictionless to build a winning strategy.\u003c/p\u003e\n\u003cul\u003e\n \u003cli\u003e\u003ca href=\u0022\u0022\u003eHow CX decision makers can collaborate to go the distance to cross the customer journey finish line first | NICE\u003c/a\u003e\u003c/li\u003e\n \u003cli\u003e\u003ca href=\u0022\u0022\u003eFrictionless CX ~The future of the customer experience is here! | NICE\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e"}},{"@type":"Question","name":"Remove CX journey barriers","acceptedAnswer":{"@type":"Answer","text":"\u003cp\u003eIdentify and address hotspots (friction) in the journey to improve customer experience interactions and increase satisfaction.\u003c/p\u003e\n\u003cul\u003e\n \u003cli\u003e\u003ca href=\u0022\u0022\u003eHow to identify and remove hotspots throughout the customer journey for a better experience | NICE\u003c/a\u003e\u003c/li\u003e\n \u003cli\u003e\u003ca href=\u0022\u0022\u003eYou got this! Give your agents a frictionless conversational AI experience | NICE\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e"}}]}
“By implementing NICE, we aim to improve customer journeys, process effectiveness, prevent fraud, and improve the relationship with our regulatory agency.”
Eduardo Mazon
Executive Director Banco BMG
Invest in CX solutions to connect the journey
Are you on the right track to meet your top KPIs and achieve immediate business results? See how these tools can help you connect all interactions with effective journey orchestration and digital-first, omnichannel strategy.
Automatic Contact Distribution

Connect customers with the right resource —and resolve more interactions—faster with ACD software.

Feedback management

Make the journey smarter by using customer feedback to resolve issues faster.

AI routing

Super-charge interactions with AI routing to achieve immediate business results measurable through your top KPIs.

CX chat

Meet customers on their preferred digital channels with one interface for all interactions and data collection.

Case Studies

Fueling loyalty with digital

A leading transportation provider is driving customer loyalty with smart digital conversations.


You Asked: What are the key CX areas companies should be investing in this year and why?

In today’s uncertain business market, every company must increase their focus on retaining customers, regardless of size or industry. Companies need a solid foundation of customer experience (CX) solutions to deliver agility, but they also must continue to advance their efforts to keep pace with the competition.

Contact us.

Ready to take the next step? Fill out the form to learn more about our groundbreaking products and services.