You Asked: What are the key CX areas companies should be investing in this year and why?


In today’s uncertain business market, every company must increase their focus on retaining customers, regardless of size or industry. Companies need a solid foundation of customer experience (CX) solutions to deliver agility, but they also must continue to advance their efforts to keep pace with the competition. Failure to invest in the right customer and employee experience leads to lower revenue, higher attrition, and higher support costs. Businesses that prioritize CX investments will be better positioned to meet and exceed evolving customer and employee expectations. In this fireside chat webinar, we’ll discuss:

  • Key CX areas companies should invest in this year
  • Common CX pitfalls and how to avoid them
  • Best practices of CX market leaders and how they can be applied at any company