Proactive AI Agent

Start Strong. Stay Ahead.

Meet the only proactive AI agent that reaches out first, guides customers through complex journeys, and resolves over 90% of interactions—before they even need to ask.

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The world’s best brands trust NiCE to power 15B+ interactions a year

Create a world that anticipates

When service finds your customers before they search for help, everything works better — for them and for your business.

See how

Conversations that adapt

Every interaction meets customers where they are and adjusts to their preferences — over days, months, or even years.

Anticipate and resolve

Engage customers based on custom data triggers tied to specific business objectives.

Effort disappears

Replace friction with natural conversations that feel effortless, so you can build satisfaction and keep customers longer.

Business goals, achieved

Prevent missed appointments and costly delays while focusing your human teams where they add the most value.

Be there before you're needed

Your proactive AI connects early, resolves fast, and delivers seamless support—before customers even have to ask.

Conversations that feel personal — adjusting to preferred times and channels while gently guiding toward successful outcomes
Start immediately with solutions designed for your industry, then easily customize them to match your exact requirements.
Natural discussions that truly understand what customers mean, even during complex interactions and shifting topics.
Handle millions of conversations at once, while ensuring every interaction remains appropriate, compliant, and on-brand.
Complete tasks directly in your systems on behalf of customers, resolving more than 90% of journeys without any human assistance.
Continuously analyze your data to identify perfect moments for new conversations or when existing ones need adjustment.

A smarter path to success

Anticipate needs, deliver instantly, and create experiences people remember—for the right reasons.

Success stories

See what global CX leaders are saying

Get the jump on problems

See how to transform service

from reactive to remarkably proactive

Ready to experience the power of one platform?

Let us show you how NiCE can unify, automate and elevate your entire customer experience - with AI at the core and outcomes at the forefront.

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Frequently Asked Questions

Our predictive customer service transforms complicated processes into guided conversations that actually get completed — across industries.

Healthcare: Ensure patients arrive fully prepared for appointments with all prerequisites completed.

Financial services: Guide applicants smoothly through complex loan applications and renewals without frustration.

Education: Help students navigate financial aid processes before deadlines approach.

Utilities and telecoms: Assist customers in settling bills early — avoiding penalties and service interruptions.

Government: Simplify benefit certification and application processes.

Whatever your industry, proactive support reaches out first to guide customers through the journeys that matter most to your business.

Most systems wait for customers to reach out or send notifications hoping they’ll log in somewhere. Our Ai-driven engagement takes the first step:

We start with your business goal — whether that’s completing applications, preparing for appointments, or ensuring timely payments — and actively guide each person through every milestone.

The real difference is how we connect all stakeholders automatically. Instead of sending reminders and hoping for action, we handle transactions directly on customers’ behalf.

Unlike typical automated systems that forget everything after 24 hours, our solution maintains conversations across days, weeks, or years — remembering context throughout.

Most importantly, this isn’t experimental technology. We’ve successfully automated hundreds of millions of customer journeys for leading organizations across every industry.

The benefits appear in three key areas:

For your operations: Watch your team handle more meaningful work as repetitive tasks like appointment scheduling, data collection, and application processing happen automatically.

Your contact centers receive fewer routine calls, freeing agents for higher-value conversations.

For your bottom line: Reduce costs as predictive customer service ensures nothing falls through the cracks. Fewer missed appointments, complete paperwork on the first try, and streamlined processes translate to significant savings.

For your customers: Replace frustrating wait times with conversations that find them at the right moment. This reduction in effort creates experiences people appreciate, leading to less churn, more loyalty, and greater lifetime value.

Not at all. While there are efficiency gains, our solution actually does things human agents simply can’t do at scale.

Imagine transforming raw customer data into thousands of personalized conversations triggered at exactly the right moment. Our proactive support handles journeys your team isn’t staffed to manage completely, while identifying which customers need human expertise at critical moments.

It’s not about replacing people — it’s about ensuring human talent goes exactly where it creates the most value, while repetitive processes happen seamlessly in the background.

Most Ai tools are really good at one thing: conversation. Our Ai-driven engagement combines natural language with secure business rules, complex data transformations, and powerful transaction capabilities.

While other solutions might tell customers what they should do, we actually help them do it — transforming business processes into revenue-driving, expense-saving journeys through natural conversations.

More importantly, we’ve proven this approach works in the real world, handling the messy data, complex systems, and unpredictable customer behavior that exist in every large organization.

That’s why we’ve created a service that doesn’t just talk — it actually works.