Give your customers instant gratification.
Customers don't always want to speak with an agent. Today's customers are educated and looking for speed and ease so they can resolve issues themselves through a self service option.
Your customers' ability to successfully, easily, and quickly solve problems on their own is one of the largest opportunities to increase customer experience and decrease cost. Low-effort experiences reduce costs by decreasing up to 40% of repeat calls, 50% of escalations and 54% of channel switching.
