CXone Bot Builder allows you to rapidly build, test, and maintain conversational AI bots for faster self-service and better CX on digital and social channels. Go beyond maintenance and optimize your bot with real-time data and insights into your bot's performance and your customers' journeys.
"36% of consumers say it’s important to them that self-service get smarter."
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Self-service reimagined
Self-Service Analytics automatically identifies friction points in self-service journeys so you can boost containment rates and CSAT. Quickly find adverse patterns in your IVR paths with simple dashboards. Flexible visualization capabilities allow you to identify where containment issues are occurring, such as frequent agent transfers and abandoned conversations. Implement improvements and track changes to see trends and impact over time. Continuously refine self-service journeys to provide faster, more accurate service.
