Avaya migration solutions

Future-proof your investment.

Deliver on the promise of exceptional experience for your customers and agents. Migrate to a cloud native customer service platform now.

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Innovate with an open cloud platform.

Aspiring to be a digital-first contact center but still stuck with voice-driven centers? Getting stuck in multiple versions of contact center software? Dreading those complex upgrades and integrations? Migrate to a cloud native platform to achieve your goals.

Proven risk-free migrations.

Success migrating customers from Avaya

Migrate from Avaya with confidence using proven, perfected, prescriptive and repeatable processes and methodologies.

Move all your Avaya CMS reports

Migrate seamlessly with parity reports and thorough mapping of all Avaya CC Elite terms, agent states, call flows and KPIs.

Retain Avaya CM call-flow

Automatically export all Avaya CM call flows with prebuilt tools and accelerate your turn-up time.

Succeed with NICE migration team

Ensure success with best practices from a NICE migration team with designated solution architects and customer success advisors experienced in migrations from Avaya.

Modernize with Confidence.

As a global leader in cloud contact center technology, we offer more than just migration, we deliver modernization.

With proven success moving thousands of customers from on-prem environments to the cloud, NICE is here to ensure your smooth and seamless transition.

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Trusted by the world's leading companies.

Full of features. And possibilities.

1-1 mapping of Avaya CC Elite terms

Avaya terms, agent states, call flows and KPIs mapped to CXone Mpower.

Avaya CMS Parity reports and more

Get out of the box Avaya CMS parity reports and other enhanced custom reports.

Avaya CC Elite screen mapping

Avaya CC Elite screens are mapped with CXone Mpower for easier training and seamless experience to agents and supervisors.

Business consulting services

From common to customized, we partner with you for successful transformation and ongoing business value realization.

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Professional services

Technical know-how, tools, and experience to ensure seamless migration and a foundation for world-class customer service.

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Training and education

Personalized onboarding that supports your team every step of the way, with training tailored to different roles, learning styles, and skill levels.

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If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For customer support, please visit our support page to log into the Customer Community portal.

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