Avaya Migration Solutions

Future-proof your investment

Deliver on the promise of exceptional experience for your customers and agents. Migrate from Avaya to an AI-first CX platform now.

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The world’s best brands trust NiCE to power 15B+ interactions a year

Migrate from Avaya to innovate CX with AI

Ready to move beyond legacy limitations? NiCE Avaya Migration Solutions make it simple to transition to a cloud-native, AI-ready platform built for agility and growth. Keep your workflows intact, minimize risk, and unlock new possibilities for your employees and customers—all without disruption.

Proven, low-risk migrations

Leverage repeatable processes perfected across thousands of Avaya migrations. Get there faster, easier, and without downtime.

Keep your reports intact

Seamlessly migrate Avaya CMS reports with parity mapping for KPIs, agent states, and call flows—no guesswork, no gaps.

Reuse your call flows

Preserve and export Avaya CM call flows using prebuilt tools, accelerating deployment and reducing setup time.

Work with seasoned experts

Partner with NiCE migration specialists who bring deep Avaya expertise and best practices to every engagement.

Seamless Avaya migration solutions

Move forward without the friction. NiCE connects your people, processes, and technology for a fast, accurate migration that feels effortless.

As a global leader in CX AI, we go beyond migration—we deliver modernization.

With thousands of successful transitions from on-prem to cloud, NiCE ensures your move is smooth, secure, and built for what’s next.

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Expert services that power your transformation

Your journey to a modern, AI-driven contact center starts here. NiCE combines deep expertise, proven methodologies, and a human-first approach to help you migrate, optimize, and thrive—every step of the way.

Business consulting services

From common to customized, we partner with you for successful transformation and ongoing business value realization.

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Professional services

Tap into technical knowhow, advanced tools, and realworld experience to ensure a seamless migration and a strong foundation for worldclass CX.

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Training and education

Empower your team with personalized onboarding and rolespecific training designed for different learning styles and skill levels so everyone succeeds.

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Success stories

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Frequently Asked Questions

Avaya migration solutions are specialized programs and services designed to help businesses transition from legacy Avaya contact center systems to modern, cloud-based platforms with minimal disruption.

NiCE goes beyond migration—we deliver modernization. Our proven, prescriptive processes, parity mapping, and purpose-built tools ensure a smooth transition from Avaya to a cloud-native, AI-powered platform without disrupting your business.

We’ve perfected repeatable methodologies across thousands of Avaya migrations. From discovery to go-live, our accelerators and toolkits reduce complexity, preserve workflows, and guarantee business continuity.

Yes. We provide parity mapping for KPIs, agent states, and call flows, plus export capabilities for Avaya CM call flows—so your reporting and routing stay intact.

Many customers go live in as little as 60 days. Our prescriptive approach accelerates onboarding and ensures a seamless ramp-up for agents and supervisors.

You’ll have a dedicated migration team—solution architects, onboarding managers, and customer success advisors—plus 24/7 global support and access to our online customer community.

Absolutely. Our business consulting services guide transformation strategy, professional services handle technical execution, and tailored training ensures every role is ready for success.

We partner with you beyond go-live, providing continuous optimization, parity reporting, and best practices to help you realize ongoing business value and ROI.

From global banks and federal agencies to top publishers and hospitality brands, NiCE has delivered thousands of successful migrations across diverse industries.