Cisco migration solutions - Transform Your CX

Break free from PBX lock-in.

Your contact center choice doesn’t have to be dependent on your PBX choice. Invest in the best-in class cloud contact center.

Eliminate dependencies. Be empowered.

Feeling the pain of interacting with multiple vendors to get basic contact center features up and running? How about the pain of waiting in long IT queues for simple operational changes? Migrate to a cloud-native platform now.

Proven risk-free migrations.

Success migrating Cisco customers

Migrate with the confidence of proven and perfected Cisco migrations using prescriptive, repeatable processes and methods.

Self-administered call flows

All Cisco UCCE call flows map to CXone Mpower, which means no more third party vendors just to change your call flows.

Move all your Cisco UCCE favorites

Transition seamlessly with a thorough mapping of all Cisco UCCE terms, agent states, call flows, reports and KPIs.

Succeed with a NiCE migration team

Ensure success with best practices from an expert Cisco migration team with designated solution architects and customer success advisors.

Modernize with Confidence.

As a global leader in cloud contact center technology, we offer more than just migration, we deliver modernization.

With proven success moving thousands of customers from on-prem environments to the cloud, NiCE is here to ensure your smooth and seamless transition.

Get datasheet

Full of features. And possibilities.

1-1 mapping of Cisco UCCE terms

Cisco UCCE terms, agent states, call flows and KPIs map to CXone Mpower.

Cisco UIC parity reports

Get out of the box Cisco UIC parity reports and other enhanced custom reports.

Cisco UCCE screens mapped

Ensure faster onboarding and ramp-up for your agents and supervisors with Cisco UCCE screens mapped.

Business consulting services

From common to customized, our experts tailor solutions for your unique needs and requirements.

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Professional services

Technical know-how, tools, and experience to ensure seamless migrations and a foundation for world-class customer service.

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Training and education

Personalized onboarding that supports your team every step of the way, with training tailored to different roles, learning styles, and skill levels.

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Want to know about other migration solutions?

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Contact us

If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For customer support, please visit our support page to log into the Customer Community portal.