Case Studies

Teleflora’s Business Blossoms with CXone


After decades of connecting consumers with florists for ordering fresh flowers, Teleflora was experiencing a major disconnect. Although its globally recognized name stood for easy ordering and great service, its technology had become a thorn in everyone’s side. Once the company moved to NICE CXone unified cloud contact center platform, however, customer and florist satisfaction returned, and Teleflora’s business is blooming!


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