WFM Best Practices for the Back-Office


Workforce management (WFM) solutions for the back-office are now available to provide transparency into the workload, backlog, and employee performance. These solutions help to match the workload to skilled resources, track and reduce back-log, and measure and improve employee productivity. Join this webinar to hear Andrea Matsuda of NICE and Donna Fluss of DMG Consulting discuss WFM best practices to enhance back-office operations. The takeaways from this webinar are:

  • An appreciation of the capabilities of modern back-office WFM solutions
  • How these solutions provide transparency and visibility into back-office operations
  • Best practices to enable organizations to realize the greatest benefits from these solutions
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