Case Studies

Teleperformance Steps Up to Meet a National Crisis


Teleperformance took the lead in an unprecedented collaboration among British BPOs in response to the Covid-19 pandemic, which had triggered overwhelming demand on contact centers providing services to a UK healthcare organization. The company deployed the flexible, cloud-based enterpriseclass NICE CXone contact center platform, massively and rapidly scaling up to provide various services for several pandemic-related healthcare campaigns – and directly contributing to the success of the UK’s national response.