Case Studies

Open Network Exchange Sees Smooth Sailing with CXone


Open Network Exchange (ONE) signed with a major cruise line to deliver profit enhancing transformational services. This relationship quickly expanded to a handover of all CCaaS management, which ONE quickly rebuilt on the CXone platform. With new processes and infrastructure, CXone and ONE delivered a huge lift in reliability and usability that addressed long-standing problems of friction and inefficiency between the cruise line and their consumers.