CX in the Era of Intelligent Self-Service (Opus)
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Customer Experience Interactions (CXi) For Dummies, NiCE Special Edition
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Winning customers for life is harder than ever. But CXi (customer experience interactions) is your game-changer. CXi helps you reach your overall CX potential by holistically optimizing the experiences of your customers, employees, and business.
Sound complicated? It isn’t. Read Customer Experience Interactions (CXi) For Dummies, NiCE Special Edition, the new guide that offers practical and easy-to-implement solutions for incorporating CXi into your CX strategy.
Get straightforward advice on how to:
Adopting CXi gives you a significant advantage in winning and keeping customers, and putting competitors in catch-up mode.