Case Studies

Beacon Health Options Case Study

Beacon Health Options (“Beacon”) is a behavioral healthcare management company headquartered in Boston, Massachusetts, with more than 70 locations across the United States. The company’s 4,700 employees serve 40 million people and 180 employer clients, including 43 Fortune 500 companies. Beacon partners with national and regional organizations, and federal, state, and local governments in supporting commercial, FEP, Medicaid, Medicare, and Exchange health plans, including services for 5.4 million military personnel and their families. Beacon’s contact centers are located in Latham, New York; Woburn, Massachusetts; Miami, Florida; and Cypress, California. They employ over 500 frontline agents, who handle an average annual volume of over two million interactions.