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Customer Experience (CX) AI Platform
  • Customer Experience (CX) AI Platform×
  • Platform

      CXone Mpower Platform

      • Platform Overview

        Complete AI platform for customer service automation

      • Enlighten AI

        Powering smarter CX with AI-driven insights and automation.

      • Cloud Architecture

        Innovative cloud-native foundation to rapidly scale extraordinary CX

      • Dashboards & Reporting

        Gain a full operational picture of your contact center, with enhanced visualization of real-time and historical insights

      • Integrations

        Seamlessly connect your business systems with our platform

      • Trust & Compliance

        Securing your trust with every interaction

      Discover the full value of AI in customer service

      Understand the benefits and cost savings you can achieve by embracing AI, from automation to augmentation.

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    • Products
      • Explore all Products

      • Capabilities

      • Interaction Orchestration

        Interaction Orchestration

        Orchestrate all interactions and workflows across every customer service touchpoint.

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        • Omnichannel Routing

          Reduce wait times and boost conversions with smart customer-agent matching.

        • Proactive Engagement

          Generate more revenue, minimize hang-ups, and proactively connect to reduce friction.

        • AI Orchestrator

          Unify and optimize every customer service workflow from intent to fulfillment.

        • Agent Desktop Workspace

          Connect front and back office teams with data, conversations, and workflows together in one place.

      • Workforce Augmentation

        Workforce Augmentation

        Amplify team performance with specialized AI copilots for every role.

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        • Specialized AI Copilots

          Elevate human performance with specialized AI copilots for every role.

        • Workforce Engagement Management

          Elevate employees, adapt to flexible work, and meet expectations - without compromise.

        • Automated Agent Notetaking

          Instantly summarize interactions - accelerating resolution times and agent efficiency.

        • Voice of the Customer

          Unlock customer insights to enhance experiences, drive loyalty, and boost business growth.

        • Interaction Analytics

          Gain AI-powered insights from 100% of interactions to drive continuous improvement.

      • Service Automation

        Service Automation

        Automated customer self-service solutions increasing retention rates.

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        • Intelligent Virtual Agent

          Boost self-service satisfaction and conversion with conversational AI agents.

        • Experience Optimization (XO)

          Synthesize real customer conversations to identify your top automation opportunities.

        • Proactive AI Agent

          Keep customers engaged in conversation from onboarding to installation, service, and retention.

        • Knowledge Management

          Activate AI-powered enterprise knowledge to increase self-resolution rates and loyalty.


      • Solutions

      • By Industry

        By Industry

        • BPO

          Business Process Outsourcers

        • Financial Services

          Customer experiences that count

        • Government

          Elevate citizen trust

        • Healthcare

          Healthy patient experiences

        • Insurance

          Secure policyholder experiences

        • Retail

          Delight customers where they shop

        • Telecom

          CX for Telecommunications

        • Travel & Hospitality

          Boost traveler and guest loyalty

        Discover the full value of AI in customer service

        Understand the benefits and cost savings you can achieve by embracing AI, from automation to augmentation.

        Calculate your savings

      • By Business Initiative

        By Business Initiative

        • Grow Revenue

          Boost conversions and win rates to accelerate growth

        • Engage & Empower Employees

          Create a workplace of truly engaged employees

        • Boost Customer Loyalty

          Improve customer loyalty on interactions across the journey

        • Drive Digital Transformation

          Integrate digital technology at the center of CX

        • Small and Medium Business

          Drive growth and boost revenue with smarter, cost-effective customer service built for SMBs.

        • Call Center Software

          Empower agents to provide better experiences

        • Increase Operational Efficiency

          Leverage AI and automation to increase agent retention

        • Move to the Cloud

          Elevate experiences by moving operations to the cloud

        • Improve Compliance

          Protect your consumers with pre-built compliance solutions

        • Proactive Customer Engagement

          Elevate customer satisfaction with proactive conversational AI

      • Integrations & Custom Solutions

        Integrations & Custom Solutions

        • CXexchange Marketplace

          Discover partner solutions to extend capabilities on our platform

        • Pre-Built Integrations

          Seamlessly connect your business systems with our platform

        • Developer Tools & APIs

          Endless customization options with RESTful APIs and robust SDKs

        • Partner Ecosystem

          Embark on a journey of shared success and collaboration

        91% of customers recommend NiCE as a preferred CCaaS vendor

        Gartner® named NiCE the only Customers’ Choice CCaaS vendor in its 2024 Peer Insights™ “Voice of the Customer for Contact Center as a Service” report.

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    • Services
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      Professional Services

      • Professional Services

        Industry-leading expertise, tools and know-how

      • Implementation Partners

        NICE-certified implementation partners

      • Business Consulting

        Your partner for successful transformation

      Training

      • Contact Center Training

        Tailored education delivered by CX experts

      Support & Assistance

      • Customer Support

        Global support you can depend on

      Make the smartest buying decision with the latest Gartner analysis

      NiCE has been named a Gartner® Magic Quadrant™ Leader for Contact Center as a Service for the 10th consecutive year and is positioned furthest on Completeness of Vision.

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    • Resources

        Knowledge Base

        • All Resources

          Whitepapers, datasheets, demos and more

        • Analyst Perspectives

          Contact center reports from third party analysis

        • Terms Glossary

          Detailed descriptions of industry-related terms

        • FAQs

          Contact center focused frequently asked questions

        • Guides

          Expert insights for superior CX

        Learning & Insights

        • On-Demand Webinars

          Browse our extensive webinar catalog

        • Interactive Product Tours

          Explore the complete platform with our self-guided demos

        • Blog

          CX industry guidance by contact center experts

        • Why NiCE? Video Series

          Step Inside The Room Where It Happened to see CX AI in action

        • NiCE & Simple: Video Demo Series

          Brilliant, bite-sized videos from our top product pros

        Community

        • Events

          Upcoming events and webinars

        • Customer Stories

          Our customer's success is paramount. Read case studies about real CX transformation

        • NiCE Clubs

          Collaborate, learn, and share best practices for customer service excellence

        Discover the full value of AI in customer service

        Understand the benefits and cost savings you can achieve by embracing AI, from automation to augmentation.

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      • Company

          Company

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            Interactive map of locations worldwide

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            Find the latest updates from NiCE

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          • NiCE Trust Center

            Securing your trust with every interaction

          • Market Leadership

            Discover why NiCE is the market leader

          • Corporate Responsibility

            In a world where you can be anything, be NiCE

          Make the smartest buying decision with the latest Gartner analysis

          NiCE has been named a Gartner® Magic Quadrant™ Leader for Contact Center as a Service for the 10th consecutive year and is positioned furthest on Completeness of Vision.

          Get report

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          • Customer Experience (CX) and Contact Center Library
          • Considering AI Chatbot Solutions? Why NiCE CXone Should Be Your Top Choice
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          • AI Chatbot Integration and Scalability with NiCE CXone
          • Enhanced Customer Interactions with NiCE CXone AI Chatbots
          • AI Chatbot Customization and Personalization
          • Reliability and Security with NiCE CXone AI Chatbots
          • Cost-Effective Solution with NiCE CXone AI Chatbots
          • Choosing NiCE CXone for Your AI Chatbot Needs
          • Explore NiCE CXone AI Chatbots Today

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          Considering AI Chatbot Solutions?

          Why NiCE CXone Should Be Your Top Choice

          As businesses explore AI Chatbot technologies to enhance their customer interactions and operational efficiencies, understanding the advantages of various platforms is crucial. NiCE CXone stands out as a leading option, offering a robust AI Chatbot solution that seamlessly integrates with existing systems to provide superior service across multiple channels. Here’s why you should consider NiCE CXone for your AI Chatbot needs.

          AI Chatbot Integration and Scalability with NiCE CXone

          NiCE CXone provides an AI Chatbot platform that excels in scalability and integration. Whether your business is expanding its digital presence or needs to handle increasing customer service demands, NiCE CXone’s AI Chatbot technology adapts effortlessly. This seamless scalability ensures that your AI Chatbot capabilities grow with your business, providing continuous, consistent customer support without the need for constant system overhauls.

          Enhanced Customer Interactions with NiCE CXone AI Chatbots

          The AI Chatbot solution by NiCE CXone is designed to enhance the quality of customer interactions. By employing advanced Natural Language Processing (NLP) and Machine Learning (ML), NiCE CXone AI Chatbots understand and process customer queries with high accuracy. This leads to more effective communications, as the AI Chatbot can handle a wide range of inquiries, from simple questions to complex requests, ensuring a high level of customer satisfaction.

          AI Chatbot Customization and Personalization

          NiCE CXone stands out for its highly customizable AI Chatbot options. Recognizing that no two businesses are alike, NiCE CXone allows for extensive customization of its AI Chatbots. This means you can tailor your AI Chatbot to meet specific business needs and customer expectations, enhancing user experience and engagement through personalized interactions that reflect your company’s voice and values.

          Reliability and Security with NiCE CXone AI Chatbots

          When implementing AI Chatbot solutions, reliability and security are paramount. NiCE CXone’s AI Chatbots are built on a platform known for its robust security measures and dependable performance. With NiCE CXone, you can trust that your AI Chatbot interactions are secure and that the system will reliably handle even the highest volumes of traffic without compromising on performance.

          Cost-Effective Solution with NiCE CXone AI Chatbots

          Investing in an AI Chatbot from NiCE CXone can lead to significant cost savings. By automating routine inquiries and tasks, NiCE CXone AI Chatbots free up human agents to focus on more complex and value-adding activities. This not only improves operational efficiency but also reduces the costs associated with staffing and training. Furthermore, the efficiency and speed of AI Chatbot responses can increase customer satisfaction and retention, contributing to better business outcomes.

          Choosing NiCE CXone for Your AI Chatbot Needs

          As you consider integrating or upgrading an AI Chatbot solution, NiCE CXone offers a compelling choice that combines scalability, customization, security, and cost-effectiveness. Their AI Chatbots are designed to meet the dynamic needs of modern businesses, ensuring that customer interactions are handled efficiently and effectively. By choosing NiCE CXone, you position your business at the forefront of customer service technology, ready to meet and exceed customer expectations in the digital age.

          For businesses in the consideration phase of adopting AI Chatbot solutions, taking a closer look at NiCE CXone can reveal the substantial benefits and competitive edge that their AI Chatbots can bring to customer interaction strategies.

          Explore NiCE CXone AI Chatbots Today

          Ready to elevate your customer service with a state-of-the-art AI Chatbot? Discover the full capabilities of NiCE CXone’s AI Chatbot solutions and see how they can transform your customer interactions and operational efficiency. Visit our Products page to learn more about our offerings and start your journey towards enhanced customer communication and satisfaction.

          Choose NiCE CXone and give your business the advantage of cutting-edge AI Chatbot technology.

          Drive Results with AI-Powered CX: Lower Costs, Boost Revenue, and Create Happy Customers
          White Papers

          Drive Results with AI-Powered CX: Lower Costs, Boost Revenue, and Create Happy Customers

          Turn CX Data into a Strategic Asset with AI
          White Papers

          Turn CX Data into a Strategic Asset with AI

          Chatbot Starter’s Guide: A comprehensive guide to chatbots
          White Papers

          Chatbot Starter’s Guide: A comprehensive guide to chatbots

          Contact us

          If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For general questions or customer support please visit our Contact us page.

          Unlock the potential of AI-driven customer interactions with NiCE CXone

          With NiCE CXone, you get more than just a chatbot – you get a comprehensive solution designed to meet the diverse needs of modern businesses. Discover how our innovative platform can streamline your customer service operations and drive meaningful engagement.

          Watch demo now

          Discover the full value of AI in customer service

          Understand the benefits and cost savings you can achieve by embracing AI, from automation to augmentation.

          Calculate your savings