White Papers

Turn CX Data into a Strategic Asset with AI


Over the past few years, businesses of all sizes and across various industries have ramped up their investment in AI technology. This surge in AI and cloud technology adoption is driven by the recognition that organizations sit on a treasure trove of data just waiting to be harnessed to meet their goals.

Despite this, many companies struggle to unlock the full potential of their data, missing out on critical insights that drive success. Research shows that only 35% of organizations are fully satisfied with their ability to leverage data for effective decision-making.

Enter NICE CXone—the game-changing CX AI platform designed to manage all customer interactions seamlessly. In this new eBook, “Turn CX Data into a Strategic Asset with AI,” we explore how AI is woven into every CX application and process within the CXone platform, powered by Enlighten. Specifically developed for customer experience, Enlighten takes a holistic approach to data, enabling AI to analyze and extract valuable insights from every interaction.

By integrating AI into their CX strategies, businesses can unlock the full potential of their data, empowering them to make smarter decisions, enhance customer satisfaction, and drive growth. AI-driven insights allow companies to deliver personalized and efficient customer experiences, setting them apart in an increasingly competitive market.

  • Optimize outcomes with AI models infused across the entire contact center platform
  • Improve CSAT with AI-driven routing, real-time guidance, and AI-enabled analytics
  • Use AI to increase agent efficiency by providing context, simplifying tools, and automating tasks
  • Leverage AI models trained on vast datasets to increase accuracy and reliability of customer insights


Turn your CX data into the ultimate results with purpose-built AI

Case Studies

Republic Services

Serving 14 million customers with 40,000 employees, Republic Services partnered with NICE to measure, assess, and improve customer sentiment with a comprehensive organizational restructuring to add essential services and capabilities.

White Papers

Aberdeen Report - CX Innovation at Scale: Maximize Business Success by Using AI to Futureproof Your CX Activities

In this Aberdeen report, “CX Innovation at Scale: Maximize Business Success by Using AI to Futureproof Your CX Activities,” research shows that companies using AI to support innovation are achieving a 3x greater increase in customer satisfaction rates.

White Papers

The State of AI in the Contact Center Research Report

How AI is used in contact centers is changing at incredible speed, and these changes require contact center leaders to understand how these tools and capabilities can help optimize productivity, costs, and both the customer and agent experiences.