Give your employees the CX AI copilot they deserve
June 2, 2024
AI copilot for customer service agents
Simplify agent work, amplify human impact
NiCE Copilot for Agents proactively delivers knowledge, context, and next best actions so agents provide faster, more consistent support.
The world’s leading brands trust NiCE to power 25B+ interactions a year
Deliver confidence in every interaction with an AI copilot for customer service agents
Copilot for Agents streamlines everyday work so teams can focus on the moments that matter. It handles routine tasks, guides agents through every interaction with confidence, and helps them reach faster, more seamless resolutions. Copilot brings your data and tools together instantly and adapts to your workflows with proactive, configurable support.
Knowledge when you need it
Stop hunting for answers. The right information appears exactly when needed — ready to share with customers instantly.
Faster, more confident teams
New agents become experts sooner, and
experienced ones work smarter — with guidance that anticipates what’s next.
Work that feels easier
Free your team from repetitive tasks and mental overload. Watch satisfaction rise as work becomes more meaningful.
Delighted customers
Your customers feel truly understood when agents have full context, history,
and sentiment at their fingertips.
Help arrives just in time
AI-assisted service that delivers exactly what customers need
ADD-ON
AI Agents for Process Automation
Put intelligent automation to work alongside your agents. AI Agents handle the busy work and keep workflows moving—so your team can resolve issues faster.
Link systems and teams in real time to eliminate silos and keep work flowing.
Automate task completion to reduce effort, speed resolution, and deliver measurable impact.
Automated Summary
Not ready for the full Copilot experience? Automated Summary delivers immediate value on its own, automatically capturing customer context before, during, and after each interaction to keep every engagement seamless and informed.
Create a responsive world
What if agents could handle complex questions with ease, complete tasks on their own, and leave every customer feeling heard and understood? Well, now they can.
Success stories
See what global CX leaders are saying
Related Products
Happy agents+ happy customers = happy outcomes
When your team has ready answers, next steps and automation for the rote stuff, they can deliver the good stuff: delightful resolutions.
Ready to experience the power of one platform?
Let us show you how NiCE can unify, automate and elevate your entire customer experience - with AI at the core and outcomes at the forefront.