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Today’s most sophisticated enterprises are investing in technologies to better understand what makes for successful customer interactions.

Advances in artificial intelligence have businesses rethinking their approach to customer communication. Gone are the days of wishing for the best and responding when things go wrong.

In 2022, there are more pathways to engage with businesses than ever before. Social media, chat, instant messaging, and apps have all been added to the menu along with traditional options like voice and email.

Digital CX Week 2022 brought together some of today’s top CX industry thought leaders for three days of insightful discussions about how companies can better harness digital-first tech tools available now—as well as what’s on the horizon.

Today’s modern world revolves around data. Data is created and collected everywhere, about everything, and is used by just about every business imaginable.

If you’ve ever watched a scary movie, you’ve seen what it looks like when people try to anticipate danger and avoid risk. Maybe they peek over their shoulder. Or they skulk around dark corners to lose a stranger.

Learn how to maximize the value of your customer satisfaction survey process. Get crucial feedback on what delights or falls short in your customer’s journey.